HERO POLICIES AND PROCEDURES
PROJECT INFORMATION SHEET- This sheet must be filled out completely before rental, memo, or hold of inventory.
If there is a discrepancy with your paperwork or rented items, Hero must be notified within 24 hours of Pickup. Once 24 hours has expired the rental cost will reflect the original paperwork, and additional costs may incur.
CREDIT CARD AUTHORIZATION- HERO WARDROBE requires the Designer, the Studio or Production Company to provide a valid credit card before clothing can be taken out for rental. This card will be charged if your preferred method of payment is not received on the final due date. Hero Wardrobe will promptly provide you with a detailed receipt.
PAYMENT METHODS- HERO WARDROBE DOES NOT ACCEPT CASH FOR RENTAL PAYMENTS
Feature Film and Television productions can set up company check or credit card payment accounts. Commercial Productions, Photo Shoots, Theater, and Live Events must pay with a credit card. Payment by check is due within 3 weeks of the billing date found on the invoice.
Any invoice overdue 3+ weeks will incur a 10% of the total bill late fee.
RENTAL TERMS- All rentals are based on a 2-week rental cycle, which begins on the day of pickup and ends 14 calendar days later, at 6pm.
LOSS & DAMAGE- HERO WARDROBE will individually review the information of each lost or damaged item. The Designer, Studio or Production Company has the option to submit a detailed photograph or an actual replacement garment for review. This photograph or replacement garment must be viewed and accepted in writing by the owner of HERO WARDROBE, LLC.
If it is determined that no such method is possible or plausible, or a reasonable replacement can not be found by the Designer, Studio or Production Company; the item will be assigned a Loss / Damage fee. Contemporary items will be assigned a fee of 10 times the original rental rate as listed on the invoice. Vintage items will be assigned a Loss / Damage fee of 26 times the original rental rate. Items cannot be replaced or swapped out in lieu of the original item that was lost or damaged without written and signed permission from a HERO WARDROBE owner. Rented Wardrobe is not “For Sale” for any reason.
DRY CLEANING- All items that have been used must be dry-cleaned and in a dry-cleaning bag before being returned. If items are not cleaned properly there is a $25 per item fee that will be charged to the credit card on file. Please see our FAQ page for HERO’s recommended dry cleaner and special discounts for our customers.
RETURNS- Items must be returned on hangers & in the order that they were listed on your invoice or a $40.00 fee will be added to your bill. Please include a copy of your paperwork with the return to expedite your check in process.
PULL FEE- We are happy to have a staff member pull wardrobe for you. The fee is $40 per hour with a one-hour minimum fee.
MEMO POLICY- The Memo / Approval Fee is 25% of the rental rate. Your “memo/approval” begins at the time of pickup, and must be returned before close of the following business day, at 6pm. After that period full rental charges will incur. NO MEMO on SHOES, ACCESSORIES, OR PREGNANCY BELLIES.
WEEKEND MEMO POLICY- Memo’s taken on Friday will be billed at 50% and are due back by 6pm MONDAY. No memos over holidays.
ALTERATIONS- No cutting! Temporary hems and alterations must be done properly without damage to the garment. The garment must be returned to its original condition before return. No permanent alterations are allowed. Reasonable wear and tear will be accepted but will be reviewed on an individual basis upon return.
HOLDS FOR RESHOOTS- If you would like to hold our inventory for potential reshoots, picture lock, or extended periods, there is a fee of 25% of the total rental cost for every 2 weeks of hold. The hold fee must be paid in full at the time of the hold request.
UNIFORMS- If your production is renting Police Uniforms, Hero Wardrobe requires a Letter of Responsibility to be printed on your company letterhead and signed by the Producer or Production Manager. Please see a sample of this letter below - "letter of responsibility".
ALL HERO START PAPERWORK FORMS ARE AVAILABLE FOR DOWNLOAD BELOW. PLEASE FILL THEM OUT AT YOUR CONVENIENCE TO GET A JUMPSTART ON THE PAPERWORK! IF YOU HAVE ANY QUESTIONS OR CONCERNS, PLEASE DON'T HESITATE TO GIVE US A CALL.
LETTER OF RESPONSIBILITY SAMPLE - (TO BE COMPLETED ON YOUR COMPANY LETTERHEAD!)
HERO WARDROBE RENTAL AGREEMENT
HERO PROJECT INFORMATION SHEET
HERO CERTIFICATE OF INSURANCE SAMPLE
HERO WARDROBE CREDIT CARD AUTHORIZATION FORM
ST -121 TAX EXEMPT FORM SAMPLE -